Welfare and Well-being Team Self-isolation Support

Welfare and Well-being Team Self-isolation support


Newcastle City Council’s Welfare and Wellbeing Team provide support for residents who are self-isolating or are clinically extremely vulnerable and need extra help. Residents should always seek help from their friends, family and community first, and use online resources to contact support services directly. Where this is not possible, the Welfare and Wellbeing team can help. They can talk residents through how long to isolate for, and what they can and cannot do if you are CEV. They can match residents to a volunteer to do their shopping, walk their dog, or phone them to check the resident is doing okay. The team can signpost to food banks who can with free or low cost food, and in an emergency,  may be able to provide a food parcel. The Welfare and Wellbeing Team can refer residents to the Council's finance teams who can offer advice and support around debt, budgeting, benefits and other financial issues.


To get support, please complete this online form or visit www.newcastle.gov.uk/welfare .


Alternatively, call 0800 170 7001 or 0191 277 8000, and someone can complete the form on behalf of the resident. 


The Team work Monday to Friday 8am to 8pm and Saturday from 9am – 3pm. Those requiring immediate support, will be contacted by telephone on the same day (except Sundays). For all other requests, the Team will call within 36 hours. The team will provide a reduced service on working days over the Christmas period. Residents are asked to plan ahead and consider their needs for this time when many support services will not be operating as usual.  


Useful links:

www.informationnow.org.uk : free and low cost food in Newcastle


https://www.newcastle.gov.uk/services/welfare-benefits : financial information and support from Newcastle Council


https://www.gov.uk/government/publications/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19 : Government advice on Clinically Extremely Vulnerable (CEV)

0808 196 3646 : to register for support from an NHS volunteer responder